Vidzflow
  • Vidzflow
  • Vidzflow Web App
    • Vidzflow Web App Guide
    • Create an Account / Login
    • App Overview
    • Adding Videos
    • Video and Player Settings
    • Share or Embed Video
    • Workspaces
      • Overview
      • How to create a workspace
      • How to edit a workspace
      • How to delete a workspace
      • Change workspace plan
      • Leave a workspace
      • Transfer ownership of the workspace
      • How to add a member
      • How to remove a member
      • Assign or remove a role from a member
      • Updating Billing Information After Workspace Ownership Transfer
    • Folders
    • Extras
    • Supported sites for remote download
    • Profile
    • Example uses
    • Contact Support
    • Submit a Request
  • Vidzflow designer extension documentation
    • Vidzflow Designer Extension Documentation
    • Installation and Authentication
    • Using the Vidzflow Dashboard
    • Uploading Videos to Vidzflow
    • Video Management
    • Video Page and Settings
    • Embedding the Video
  • Frequently asked questions
    • How do I upload a custom thumbnail?
  • Can I cancel my subscription at any time?
  • Do you support WebM video format?
  • Why is my video stuck in encoding?
  • How can I use a Vidzflow video as a background video?
  • Can I use a custom mute/unmute button in Webflow?
  • Why is my video not autoplaying on iPhone?
  • How do I add subtitles for accessibility?
  • Can I edit the generated subtitles?
  • How can I track video views?
  • Is there a way to export analytics data?
  • Why do my videos show a watermark?
  • How do I use multiple videos in a collection list on Webflow?
  • Do you compress videos on upload?
  • Can I bypass compression?
  • Why are my videos not playing?
  • How do I remove a video?
  • Can I transfer my workspace to a new email?
  • Does my plan allow unlimited bandwidth?
  • Why isn’t my video showing full width in Webflow?
  • Can I change the default quality of my video?
  • Can I upload a video with transparency?
  • How do I trigger play/pause using custom buttons?
  • Can I use looping video thumbnails?
  • Can I embed a video in a popup and pause on close?
  • Can I set volume programmatically?
  • What happens when I downgrade my plan?
  • Can I host a single background video only?
  • Are your videos indexed by search engines?
  • Can I upload MOV files?
  • How do I update my billing address?
  • Can I get a refund for accidental upgrades?
  • Can I transfer videos between workspaces?
  • Does video autoplay work on all browsers?
  • Why does my video buffer on mobile?
  • Can I preview how a video will appear before embedding?
  • Are there any hidden charges?
  • Do videos expire or get deleted?
  • Can I contact support directly?
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Can I get a refund for accidental upgrades?

Contact support@vidzflow.com with details. Refunds are processed in 5–10 business days.

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Last updated 2 months ago